Professional Highlights Previous Projects
RIM Authorized Instructor
- RIM Authorized Trainer for Blackberry Enterprise Server, versions 4.16, 5.0, 5.01, BlackBerry Internet Service 2009 - 2010
As a CA Instructor
- Presented courses at Computer Associates CA World 1999 2001, 2004, 2005, and 2007. Article published in a CA Education newsletter.
- Maintained high scores and favorable comments on student-submitted evaluations and semiannual reviews from managers
- Conducted training classes for BrightStor brand products at
onsite, domestic, and international sites
- Instructor led classes
- Distance Learning classes using various web based applications
- Mentoring and coaching sessions
- Trained in excess of 1,600 students in over 260 classes and many more via the internet
- Certified instructor candidates to teach BrightStor classes
- Courseware Development
- Acted as Computer Associates Subject Matter Expert (SME) and/or Lead Instructor during the development of courseware for CA storage products and Message Manager (iLumin) courseware
- Championed development of new and upgraded courseware products that introduced students to more product features
- Led technical development on teams of Project Managers, Instructional Designers and Technical Writers
- Verified documentation; interviewed current users
- Defined goals of each module; prepared criteria to recertify instructors
- Led pilot sessions, QA’d results
- Conducted trainer re-certifications
- Implemented technology and infrastructure improvements which led to increased repeat and new sales
- QA’d BrightStor courseware for technical accuracy resulting in increased student satisfaction
- Assisted CA Technology Services (CATS) in ensuring
BrightStor product was:
- Compatible with customer’s backup procedures enabling implementation to proceed on schedule
- Instrumental in meeting published go–live dates
As a CA Senior Consultant
- Upgraded IT Infrastructure for a large chemical manufacturer
- Updated 12 primary servers with Microsoft products
- Modified 250 workstations for compatibility with new operating system
- The project finished on schedule and under budget
- Developed Independent Analysis of External Support
Requirements for a large national finance firm
- Recognized by CA project manager for contributions during analysis phase of total project
- Participated in the writing of several examinations for
manufacturer's certification programs
Prior to Joining Computer Associates
- Managed an OS/2 to NT 4.0 migration for a regional headquarters of an international company
- LAN Support Contractor to a U.S. federal agency
- Trained Novell NetWare and Microsoft Windows system administrators at Cleveland State University
- Designed, installed and upgraded Novell file servers in a multi-office/multi-server environment using Ethernet, Token Ring, and ARC Net
- Participated in national roll-out of NT/Windows 95 networks for international corporations
- Installed Macintosh FX/PC Token Ring and Ethernet networks
- Utilized Microsoft project management software
- Managed design and installation of systems using Gantt and PERT charts
- Migrated Tracking System from VAX to LAN based solution using Lotus Notes, FoxPro, and bar-code technology
- Installed NLM, Windows, and DOS-based Client Server applications
- Installed B&W and color HP, Microtek, Howtek, and Nikon optical scanners
- Installed wax thermal Tektronix, Seiko and Graphic Enterprises 18" x 24" Laser Printers
- Conducted vertical market surveys
- Performed feasibility studies
- Managed accounts receivable software modifications
- Collected and reported fire loss information for transportation company.
- Provided computer seminar and presentations at industry trade shows
- Coordinated trade show seminars and booth design and activities
U.S. Federal Agency | Lotus Notes | CA World 1999 "CA Whirled"